Already placed an order? Track it through your Shopify customer account or by clicking the tracking link in your dispatch confirmation email.
Where's my order?
You'll receive two emails after placing an order:
- Order confirmation - sent immediately. Confirms what you ordered and the lead time.
- Dispatch confirmation - sent when your order leaves the workshop. Includes a courier tracking number and link.
Tracking through your account
If you placed your order while signed in, you can view your orders at any time, see status updates, and re-print invoices.
Lead times
Stock items dispatch from the UK the next working day if ordered by 14:00 Mon-Fri. Bespoke flight cases typically take 3-6 weeks from signed-off specification - you'll receive progress updates by email for longer projects. See /pages/lead-times for the full breakdown.
Can't find your tracking number?
Check spam / junk folders for the dispatch email. If it's not there, email info@vmep-ltd.co.uk with your order number and we'll resend it the same working day.
Stuck or running late?
Race weekend in jeopardy? Call us on 01789 453 967 - we'll chase the courier and update you the same day. WhatsApp +44 7728 769488 for urgent trackside queries.
International orders
For US, AU, JP, and 29 European destinations, courier transit is typically 3-7 working days after dispatch. Customs clearance for non-EU destinations may add 1-3 working days - we ship DAP (you pay duties on receipt) unless you've requested DDP at quote stage.
Returns & refunds
30 days for unused stock items in original packaging. Bespoke items are non-returnable unless faulty. See /pages/returns-policy for the full policy.