Already placed an order? Track it through your Shopify customer account or by clicking the tracking link in your dispatch confirmation email.
Where's my order?
You'll receive two emails after placing an order:
- Order confirmation - sent immediately. Confirms what you ordered and the lead time.
- Dispatch confirmation - sent when your order leaves the workshop. Includes a courier tracking number and link.
Tracking through your account
If you placed your order while signed in, you can view your orders at any time, see status updates, and re-print invoices.
Lead times
Stock items typically dispatch from our UK workshop within 1 to 2 working days. Bespoke flight cases run 3 to 14 days from signed-off specification - you'll receive progress updates by email for longer projects. See Lead Times for the full breakdown.
Can't find your tracking number?
Check spam / junk folders for the dispatch email. If it's not there, email info@vmep-ltd.co.uk with your order number and we'll resend it.
Stuck or running late?
Race weekend in jeopardy? Call us on 01789 453 967 - we'll chase the courier and update you. WhatsApp +44 7728 769488 for urgent trackside queries.
International orders
For US, AU, JP, and 29 European destinations, courier transit time depends on the destination and the service used. On every shipment outside the UK the recipient is responsible for any import duties, taxes and customs fees, which are not included in the prices or shipping charges shown at checkout. See the Shipping Policy.
Returns and refunds
If you order online as a consumer you have a 14-day right to cancel from the day you receive the goods, and a further 14 days to return them. Goods made to your specification, which covers bespoke flight cases and pit equipment, are excluded from that right. See Returns Policy for the full position.